The AI agents reshaping customer service & law

The Information's founder and editor-in-chief Jessica Lessin interviews Sierra’s CEO Bret Taylor, transforming customer service, and Harvey’s Winston Weinberg, enhancing legal workflows, on how their startups are disrupting industries, the changing ROI for AI, and the future of work.

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Google, Facebook, then Sierra | Bret Taylor

“If there's one lesson I wish I could give my younger self, it's to focus less on the technology and more on the customer need.” Bret Taylor, co-founder of Sierra and chairman of OpenAI.

July 24, 2025

Bret Taylor’s journey leading Salesforce, Sierra, and OpenAI

Over the past two decades, Bret Taylor has quietly helped shape the arc of Silicon Valley. From co-creating Google Maps to steering Facebook, Salesforce, and OpenAI, he’s been behind some of the most consequential products in tech.

June 2, 2025

Washington Post: The Futurist

Sierra co-founder Bret Taylor joins Washington Post Live to discuss how businesses could benefit from AI and manage the risks around the technology

June 25, 2024

See what Sierra can do for you

Find out how Sierra can help your business build better, more human customer experiences with AI.

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