Introducing Sierra Summit 2025: the future of AI-powered customer experiences

Bret and I are excited to announce that Sierra Summit — our first ever customer conference — is coming to San Francisco on Wednesday, November 5th, 2025.

We’ve always believed that great customer service is just the beginning, an essential first step to the ultimate destination: AI agents that help businesses acquire, grow, and retain customers.

At Sierra Summit, we’ll be celebrating our partners and unveiling new AI products to power every part of the customer experience — from product discovery, recommendations, and sales, to account and subscription management. Together, they make what we call the happy customer machine — helping companies build stronger brands, drive revenue, and improve margins.

We’ll be joined by Caryn Seidman-Becker (CLEAR CEO), Fiona Tan (Wayfair CTO), Moshe Pridan (SiriusXM CPO), and other leaders shaping the future of applied AI from The Cigna Group, Fox Broadcasting, DIRECTV, and Safelite.

Learn more and request your spot — we look forward to seeing you in November!