No worries vs please hold: Sierra comes to Australia

Bret and I are excited to share that Sierra is opening an office in Sydney, Australia following our expansion to Singapore, Tokyo, Madrid, Paris, and London.

Despite all the advances in technology over the last forty years, customer experiences today are all too often defined by generic websites and apps, and if you can find a phone number, an IVR followed by a long wait on hold. Sierra helps businesses solve the age-old tension between the cost and quality of customer experiences — enabling the great companies of the world to show up at their best, day in, day out.

AI agents built on our platform are available 24/7 in over 30 languages, and with no wait time. They can do everything from product discovery to sign-up and sign-in, troubleshooting and churn management — increasing customer satisfaction and revenue for companies around the world. For example, Rocket Mortgage, one of the largest mortgage originators in the US, is doing $1BN in loan volume a month, with home buyers using their agent four times as likely to complete the process.

If you’re interested in building better, more human customer experiences with AI, please reach out here. And we’re hiring! If you’re interested in being part of one of the fastest-growing enterprise software companies in history, please apply to join us.