본문으로 바로 가기

News & Blog

Sierra Summit 2026: Bring us your hardest problems

AI is moving faster than anyone predicted. At Sierra Summit, we shared how Sierra helps companies stay on the frontier, stay in control as personal agents arrive, and turn customer context into a lasting advantage.

"Sierra Summit 2026 Recap" on a blurry blue background

Ghostwriter: When AI goes from tool to teammate

Ghostwriter now works alongside your team in Slack and Teams — always on, proactive, and asynchronous. It moves past "I did what you asked" to "I noticed something you should see" and "I have an idea we haven't tried."

"When AI goes from tool to teammate" on a blurry background

Introducing Voice Personas

What an agent does and how it expresses itself are two different things. Today, we’re launching Voice Personas so you can design both.

The word "Personas" on a blurred red, yellow and pink background

The next Horizon in agents

Horizon agents orchestrate outbound and inbound interactions over days or weeks — not just single conversations. A context engine and long-horizon planning turn every interaction into a compounding advantage, so your agents get smarter as your customer relationships deepen. It's Sierra's outcomes-based model at scale: you pay for results, not tokens.

The word "Horizon" on a blurred blue background

Agents as a Service

Sierra is reimagining software for the agent era—where you simply describe the outcome, and intelligent agents build, execute, and continuously improve the work for you. Meet Ghostwriter, the agent that creates and optimizes other agents, turning your ideas into production-ready customer experiences without clicks, code, or complexity.

White ghost icon on a gray oval button.

Year two in review

Sierra is heading into year three with over $150M in ARR, powered by rapid adoption from some of the world’s largest companies. The growth reflects a simple idea: when AI is built around real jobs to be done (not experiments), even the biggest enterprises can see meaningful impact fast.

White text "Year two" on a grainy background with diagonal orange, yellow, and blue color gradients.

Sierra Agent OS 2.0: from answers to memory and action

At Sierra Summit, we unveiled the future of AI agents: a single agent that works across every channel, learns from every interaction, and builds real customer relationships. With eight new products, including Agent Studio 2.0 and the Agent Data Platform, Sierra is turning the promise of AI-powered customer experience into reality.

Sierra Agent OS 2.0

Introducing Agent Data Platform

Sierra’s first-of-its-kind Agent Data Platform (ADP) gives agents memory, context, and intelligence — turning every interaction into a human, personalized experience. Powered by Agent OS, ADP helps companies move from answering questions to anticipating needs.

Agent Data Platform

Sierra 블로그 구독

새로운 제품 기능, 고객 관련 업데이트 등 다양한 소식을 받아보세요.

Sierra가 제공하는 기능을 알아보세요

AI로 성과를 높이는 Sierra의 방법을 알아보세요.

자세히 알아보기